FAQ

Question1: Can I get a sample?
 A: Free samples are available, while the shipping cost should be undertaken by your side.

Question2: What is your MOQ?
A: Our MOQ is 10g, 100g, and 1kg for your evaluation quality of our goods on the condition that
the sample charge is 100% paid

Question3:  Is there any discount? 
A: Yes, for larger quantities, we always support with better price. 
In addition, we provide the customization service of a new compound from lab to bulk manufacturing.

Question4: Which kind of payment do you accept?
 A: T/T, Westunion, Bitcoin, Cryptocurrency, etc. 

Question5: How to confirm the Product Quality before placing orders?
 1) You can get free samples for some products, just pay the basic cost for us.
 2) Also you can send the specification or your request to us, and we will customize the products for you.
 3) We emphasize that our whole company makes a living with organic chemicals and customers,  Absolutely no possibility to sell any fake goods or unqualified goods, it is a shame for us! And None False certificate/illegal thing in our sales motto!

Question6: How do you treat quality complaints?
A: Customer complaint handling procedures are a key part of Our ISO management system. We will set up an investigation team for your complaint, and make the handling plan and our corrective and preventive measures within a limited time.

Question7: Package
A: We have a standard package, or it can be customized as per your request.

Question8: Shipping

A: We have R&D and manufactured chemicals for 11 years, we have rich experience in Shipping, Many famous companies cooperated with us stably, we are good at shipping all kinds of chemical products.

Question9:  How long will it take to get good? 
A: Depending on your location, For small orders, please expect 1-3 days by DHL, UPS, TNT, FEDEX, or EMS. For mass orders, please allow 3-5 days by Air

Question10:  How do you treat quality complaints?
A: First of all, our quality control will ensure product quality in advance. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.